Last updated: 6 November 2026

This page explains what personal data Smoke Free Mart collects through smokefreemart.com, what we use it for, who else sees it and what you can ask us to do with it.

Who we are

Smoke Free Mart is an online shop in Dubai, United Arab Emirates. For any question about your data, write to smokefreemart@gmail.com or message us on WhatsApp at +971 58 181 8089.

What we collect

When you place an order

Your name, phone number, email address, delivery address and emirate, any notes you add, the products you bought and the amount to be paid on delivery.

When you create an account

Your username, email address and password. The password is stored in scrambled (hashed) form, so we cannot read it.

When you write a review

The name and email you enter, your rating and text, and the IP address the review was sent from. Only your name, rating and text are shown on the site.

When you message us

If you order or ask a question on WhatsApp, we see your WhatsApp number, profile name and the messages you send.

When you browse

Our server records basic technical details such as IP address, browser type and the pages requested. Your answer to the 18+ age prompt is saved in your browser so you are not asked again on every page.

How we use it

  • To prepare and deliver your order and collect payment on delivery.
  • To call or message you about the delivery address, timing or stock.
  • To handle returns, exchanges and refunds.
  • To keep sales records that UAE tax and commercial rules require.
  • To stop fake orders and misuse of the site.
  • To make sure we only sell to adults aged 18 and over.

We do not sell your data. We only send offers to people who ask to receive them, and you can stop them at any time by replying STOP.

Who else sees your data

  • Delivery drivers: your name, phone, address and the cash amount due, so they can reach you.
  • Our hosting company: the site and its database are stored on their servers.
  • WhatsApp (Meta): only when you choose to contact us there.
  • Order alert service: a messaging service passes a short summary of each new order to our own WhatsApp number so we can act on it quickly.
  • Google Fonts: your browser loads the site fonts from Google, which receives your IP address.
  • Authorities: if UAE law or a lawful request requires it.

Cookies

We use cookies to keep items in your cart, keep you signed in, remember your age answer and load pages faster. You can block cookies in your browser settings, but the cart and checkout will not work without them.

How long we keep it

  • Order records: for as long as UAE tax and commercial rules require us to keep sales records.
  • Account details: until you ask us to close your account.
  • Reviews: until you ask us to remove them or we take them down.
  • Server logs: a short period for security, then deleted.

Your choices

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. We will delete everything except the order records we are required to keep. Email or WhatsApp us from the contact details you used for your order, and we will reply within 7 days.

Under 18s

This site is for adults only. We do not knowingly collect data from anyone under 18, and we delete it if we find out we have.

Keeping data safe

The site runs on an encrypted HTTPS connection, passwords are hashed, and only the people who process orders can see customer details.

Changes to this page

If we change how we handle data, we will update this page and the date at the top.