Last updated: 6 November 2026

This page explains where we deliver, what it costs, how long it usually takes and what happens at the door. It applies to every order placed on smokefreemart.com or through our WhatsApp line.

Where we deliver

We deliver inside the United Arab Emirates only, to all seven emirates: Abu Dhabi (including Al Ain), Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE.

Delivery charges

Order total Delivery charge
Under AED 350 AED 20
AED 350 or more Free

The charge is the same in every emirate and is shown at checkout before you place the order. Three TEREA cartons at AED 125 each come to AED 375, so they ship free.

How long delivery takes

After you order, we call or message you to confirm the address and give you an expected delivery time. As a guide:

  • Dubai, Sharjah and Ajman: usually the same day for orders confirmed during the day.
  • Abu Dhabi, Al Ain, Umm Al Quwain, Ras Al Khaimah and Fujairah: usually within 24 hours.

These are estimates, not promises. Traffic, weather, public holidays and stock checks can add time. If your order is running late, we will tell you on WhatsApp.

Paying the driver

We currently accept cash on delivery only. Please have the exact amount ready if you can, as drivers may not carry change for large notes.

Age check at the door

Everything we sell is for adults aged 18 and over. The driver may ask to see an Emirates ID or passport. If no valid ID is shown, or the person receiving the order is under 18, the order is not handed over.

Check before you pay

Look at the carton or box before you pay. If it is damaged or not what you ordered, refuse it and we will send the right item at no cost. The details are in our Refund and Returns Policy.

Addresses and missed deliveries

  • Give a full address with building name or villa number, area and emirate, plus a phone number you use on WhatsApp.
  • If you need to change the address, tell us before the order leaves us. A change after that may need a second delivery charge.
  • If the driver cannot reach you after two attempts, the order comes back to us and is cancelled. You can order again when you are available.

Questions about an order

WhatsApp or phone: +971 58 181 8089
Email: smokefreemart@gmail.com

Our Terms and Conditions cover age, payment and order rules.