Last updated: 6 November 2026

These terms apply to every order placed with Smoke Free Mart on smokefreemart.com or through our WhatsApp line. Placing an order means you accept them, so please read them before you buy.

1. Who we are

Smoke Free Mart is an online shop in Dubai, United Arab Emirates. Contact: smokefreemart@gmail.com, phone and WhatsApp +971 58 181 8089.

2. Adults only

We sell tobacco and nicotine products. You must be 18 or older to order, and the person who receives the order must also be 18 or older. Our driver may ask to see an Emirates ID or passport. If no valid ID is shown, or the person is under 18, the order will not be handed over and will be cancelled.

3. Products

  • We sell original, factory-sealed products.
  • TEREA sticks are sold by the full carton of 10 packs (200 sticks). We do not sell single packs.
  • Many TEREA cartons are made for markets outside the UAE, such as Indonesia or Uzbekistan. They carry that market’s packaging and health warning language, as shown in the product photos.
  • Pack designs can change from batch to batch, so the box you receive may look a little different from the photo.
  • TEREA works only with IQOS ILUMA devices. Using it in older IQOS models can damage them.

4. Prices

All prices are in UAE dirhams (AED). The total at checkout is the amount you pay on delivery. Prices may change, but the price shown when you placed your order is the one you pay. If a price is plainly wrong because of a mistake on our side, we will contact you before delivery so you can confirm at the correct price or cancel.

5. Orders

The email you receive after checkout confirms that we got your order. We then call or message you to confirm the details. We may cancel an order if the item is out of stock, we cannot reach you, the address is incomplete, or the order looks like misuse. You will not be charged for a cancelled order.

6. Payment

We currently accept cash on delivery only. Please have the full amount ready when the driver arrives.

7. Delivery

  • We deliver within the UAE only, to all seven emirates.
  • Delivery costs AED 20 for orders under AED 350 and is free for orders of AED 350 or more.
  • We give you an expected delivery time when we confirm your order. Traffic, weather and public holidays can cause delays.
  • If we cannot reach you after two attempts, we may cancel the order.
  • Delivery areas, charges and usual times are set out in our Shipping Policy.

8. Returns and refunds

Please check the order before you pay. The full rules are in our Refund and Returns Policy.

9. Health

Tobacco and nicotine products are addictive and are not risk-free. They are not meant for non-smokers, for people who are pregnant or breastfeeding, or for anyone advised by a doctor not to use nicotine. Follow the maker’s instructions for every product.

10. Reviews

Reviews should be honest and about the product you bought. We may remove reviews that are abusive, off-topic, advertising or not from a real customer.

11. Your account

Keep your password private. You are responsible for orders placed through your account.

12. Our liability

If something goes wrong with an order, our responsibility is limited to replacing the item or refunding what you paid for it, except where UAE law does not allow such a limit.

13. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be handled by the courts of Dubai.

14. Changes to these terms

We may update these terms. The version on this page when you place your order applies to that order. Our use of personal data is covered by our Privacy Policy.